SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Founder of Customer Experience Consultancy, Ian Golding is a renowned Blogger, Writer, Speaker, and Customer Experience Educator. LinkedIn : [link] /. Website : [link]. LinkedIn : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

AUGUST 20, 2021

When I’m talking to internal clients and they say, for example, ‘Our NPS went down 20 points!’ As far as what we see across our clients for relationship programs, an annual CSAT NPS-type survey, 20-30% B2B response is average. For example, there are more stringent barriers in some hospital networks than there are in an office setting.”

B2B 26

B2B CX NPS Hospitality 26