Waypoint Group

JUNE 10, 2020

Worth the ~7 minutes for both fun and education, IMHO. I especially love “TSS” as a tongue-in-cheek replacement for NPS… far too much time is spent on watching the KPI and not enough on the action! Kudos to Colin Brogan for putting this together with an eye toward engagement in a fun yet educational way.

CX 59

CX NPS Education CRM 59

ECXO

APRIL 2, 2023

These days there are numerous ways in which information technology is crucial to many organizations from business to education to health to finance and more. As organizations learned to harness the potential of IT and developed best practices, the ITIL framework began to take shape.

Close the Loop 128

Close the Loop CX Net Promoter Score Sentiment Analysis 128

SurveySensum

AUGUST 9, 2022

SurveySensum is one of the best survey tools that use AI and other advanced technologies to create intelligent NPS, CES, CES, CSI, SSI, and market research forms and surveys to gather customer feedback. The solution works best for industries like Education, Healthcare, Technology, Retail, Financial Services, B2B, Travel, Hospitality, etc. .

Sentiment Analysis 52

Sentiment Analysis NPS ML Start-ups 52

Totango

OCTOBER 23, 2020

As the first step in the customer journey , onboarding is centered around educating your new client on how to properly use your product and access its features. Administered periodically throughout the customer journey, NPS scores logged at the end of onboarding will show how successful the process was. New Customer Welcome .

VOC 71

VOC Net Promoter Score Start-ups NPS 71

ECXO

APRIL 2, 2023

These days there are numerous ways in which information technology is crucial to many organizations from business to education to health to finance and more. As organizations learned to harness the potential of IT and developed best practices, the ITIL framework began to take shape.

Close the Loop 98

Close the Loop Customer Experience Net Promoter Score Sentiment Analysis 98

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Check this out: The ultimate guide to CSAT by Hubspot, How to choose a customer experience metric , Comparison of CSAT vs. NPS , Detailed difference between CSAT and NPS. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Waypoint Group

JUNE 30, 2022

Perhaps you send an NPS survey and you gain a 10% response rate, and out of those responses you find 20% of those are “promoters.” The math is simple: We previously discussed the idea that there are almost always multiple stakeholders in any single account. That means out of 600 contacts you’ve identified 12 promoters.

NPS 52

NPS Customer Acquisition B2B Sales 52

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Founder of Customer Experience Consultancy, Ian Golding is a renowned Blogger, Writer, Speaker, and Customer Experience Educator. LinkedIn : [link] /. Website : [link]. LinkedIn : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Lumoa

MARCH 20, 2018

Why is NPS ® going up or down? Check this out: The ultimate guide to CSAT by Hubspot, How to choose a customer experience metric , Comparison of CSAT vs. NPS , Detailed difference between CSAT and NPS. net promoter score Net Promoter Score, or often, NPS, is a numerical part of the Net Promoter System, customer metric.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

AUGUST 20, 2021

When I’m talking to internal clients and they say, for example, ‘Our NPS went down 20 points!’ As far as what we see across our clients for relationship programs, an annual CSAT NPS-type survey, 20-30% B2B response is average. Arjan says this is his approach too, coupled with educating people on why they want to achieve those goals.

B2B 26

B2B CX NPS Hospitality 26

Waypoint Group

AUGUST 1, 2018

, then your customer feedback program ought to go well beyond just measuring Net Promoter Score (NPS) / customer sentiment and instead be oriented to capture the voice-of-customer.

Net Promoter Score 56

Net Promoter Score Close the Loop Key Driver Analysis NPS 56

Waypoint Group

OCTOBER 17, 2019

According to Paul, “Anybody can run an NPS survey, but NPS’s weakness is that it’s made for consumer companies. Paul continued: “This isn’t about NPS. They investigated other options but wanted a solution paired with the right expertise. Customer responses are extremely powerful!”. This is about feedback.

B2B 40

B2B Actionable Insights NPS Compliance 40

Callminer

JULY 15, 2019

Ember Services and CallMiner invite you to an educational webinar on how through analytics you can unlock the value buried in your customer interactions and will also highlight customer examples of success. Join us to find out: Register for 1pm BST Session.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28