Comm100

DECEMBER 12, 2023

With a suite of automation software, from Gen AI to AI voice bots – combined with live chat, email, SMS, social media and more – organizations deliver the perfect balance of human and bot engagement that increases capacity while enhancing CX. However, disconnected channels create disconnected communication.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

Helpt

FEBRUARY 14, 2024

Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it. It's a forward-looking approach, making educated guesses based on historical data.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Customer Experience Social Media Conversations. Related articles: Customer Experience: A Lucrative Opportunity for Marketers.

Customer Experience 97

Customer Experience Social Media Customer Experience Management Predictive Analytics 97

Bill Quiseng

MAY 8, 2017

the first to market customer relationship management software solution that pioneered the space 30 years ago and is still innovating today, so he has a bit of a unique perspective on how customer communication has evolved and where it’s heading. Social media accounts might be inaccurate or outdated.

CRM 98

CRM Predictive Analytics Customer Relationship Management Social Media 98

ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Customer Experience Social Media Conversations. Related articles: Customer Experience: A Lucrative Opportunity for Marketers.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

ECXO

JULY 26, 2023

By collecting and analysing data from various touchpoints, such as website visits, mobile app usage, social media interactions, and customer service interactions, companies can ensure consistent and personalised experiences across channels. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Beyond Philosophy

DECEMBER 23, 2015

CCOs, in other words, need to be able to align and innovate engagement and relationship strategies. In this omni-channel world, maintaining proactive and positive relationships with customers, throughout the life cycle, is a key component of the CCO’s role within the enterprise.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100