Fonolo

JANUARY 11, 2018

The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of consumers expect companies to respond within 24 hours after posting on social media, while 72% of Twitter complaints expect a response within an hour. VPs & Directors of Web/Social Media.

Social Media 87

Social Media Customer Service Contact Center Innovation 87

Logicalware

MARCH 21, 2024

It’s a conference all about taking CX to new heights by utilising AI technologies and innovative CX solutions, empowering contact centre agents, and transforming your contact centre strategies. We believe in making education and learning accessible to everyone, which is why there is no registration fee required to join the event.

CX 52

CX AI Social Media Innovation 52

Fonolo

NOVEMBER 13, 2018

Mark your calendars for these educational and inspiring events, listed chronologically here (And: If you think we forgot a relevant event, feel free to reach out and let us know!). It’s also a fantastic place to look globally at contemporary industry trends and innovators. VPs & Directors of Web/Social Media.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Fonolo

JANUARY 23, 2018

If the wait is longer than a few minutes, callers will complain to your agents (leading to longer handle times) and they will vent on social media (see onholdwith.com). VPs & Directors of Web/Social Media. Tolerance for long wait times has been getting lower and lower. VPs & Directors of Contact Centers.

Social Media 141

Social Media Contact Center NPS Customer Satisfaction 141

Lightico

SEPTEMBER 13, 2023

Innovative CX solutions that prioritize transparency, trust, and seamless journeys can help your customers navigate the challenges of bill shock and pave the way for smoother, more satisfying experiences that inspire loyalty and longer life cycles. Debt Management: Provide strategies for responsible borrowing and debt repayment.

Finance 52

Finance Education CX Social Media 52

Fonolo

JUNE 12, 2019

VPs & Directors of Web/Social Media. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Contact Center 99

Contact Center Social Media Customer Satisfaction Education 99

Helpt

FEBRUARY 14, 2024

Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it. It's a forward-looking approach, making educated guesses based on historical data.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Beyond Philosophy

JUNE 17, 2015

Without innovative and useful content, not only will Google not reward the site with high search placement, but associated efforts – email campaigns, social media marketing, and search engine optimization – will also fall short. Social media marketing (SMM), in turn, will help enhance search performance for the site.

Social Media 96

Social Media Engineering Gaming Innovation 96

Comm100

MARCH 9, 2022

Through a combination of innovative services and new technology, you’ll learn how credit unions can improve member experience with current and future members, as well their customer service reps too. In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience.

Omnichannel 71

Omnichannel Social Media Start-ups Innovation 71

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Technology 243

Technology Technology Social Media Start-ups 243

Aquire

JULY 20, 2021

email, phone, social media, or live chat). Aim to get your social media responses out quicker than average. Get creative on social media. One of the best ways to humanize your brand and personalize your customer service is by providing conversational support on social media.

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

Fonolo

OCTOBER 24, 2019

VPs & Directors of Web/Social Media. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Contact Center 75

Contact Center Social Media Customer Satisfaction Education 75

Uplifting Service

MARCH 17, 2020

Airlines have shifted from the language of inspirational experience — promoting pampered luxury — to a service language of education about enhanced cleaning and disinfection measures used for your protection. But where can you empower teams now to help you innovate and succeed? Uplifting Customer Service: A Job from the Inside Out.

Social Media 83

Social Media Government Innovation Gaming 83

Fonolo

NOVEMBER 20, 2018

From website FAQs, to live chat options, to social media platforms, there are an increasing amount of channels which consumers can use to reach out for help. VPs & Directors of Web/Social Media. There is no question that customer service is changing quickly. Who should attend: VPs & Directors of Contact Centers.

Customer Service 86

Customer Service Contact Center Social Media Engineering 86

Fonolo

NOVEMBER 9, 2017

We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. As a thought leader, innovator, and CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. Ways to Reduce Customer Frustration. Shai Berger.

Social Media 59

Social Media Customer Service Contact Center Education 59

Hodusoft

MARCH 13, 2024

Web chat, social media, email, text messages, instant messages, video calls, and more. BPO centers excel in providing support across various communication channels, including phone, email, chat, and social media. BPOs need to ensure ongoing education to keep agents updated on industry changes and new offerings.

Contact Center 52

Contact Center Compliance Social Media AI 52

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. Then, seek out opportunities to start conversations with your customers via comments, DMs, polls, surveys, and other engagement features on social media.

Customer Experience 94

Customer Experience Social Media CX Customer Retention 94

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Boost business reputation In the era of social media and online reviews, maintaining a strong business reputation is more crucial than ever.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! For example, Apple is known for hosting in-store events that offer customers unique and educational experiences.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

SugarCRM

APRIL 23, 2024

Jill is a trailblazer in social selling and digital sales transformation, renowned for her dynamic approach to reshaping the role of sales and companies around the world. Jill echoed this when she said, “Like salespeople, [social selling] is about a network. It’s about relationships, marketing, social media, and reach.

B2B 29

B2B Sales Innovation Social Media 29

Fonolo

JANUARY 16, 2019

VPs & Directors of Web/Social Media. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. A Multi-Channel Future. Plus so Much More! Who should attend: VPs & Directors of Contact Centers. Shai Berger.

Contact Center 85

Contact Center Social Media AI Education 85

Fonolo

MARCH 7, 2019

VPs & Directors of Web/Social Media. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. Natural Language Processing (NLP). What the Future Holds. Plus so Much More! The Panelists. Tobias Goebel.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

ProProfs

MARCH 2, 2019

But with the introduction of teaching and management tools in education technology, teaching and evaluating processes have become streamlined. Edmodo is a social media-enabled learning platform for students, teachers, and parents. Glogster EDU. Final Thought. Try Quiz Maker.

Social Media 56

Social Media Education Innovation Technology 56

Fonolo

JANUARY 4, 2018

VPs & Directors of Web/Social Media. As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. Who should attend: VPs & Directors of Customer Service. VPs & Directors of Contact Centers.

Contact Center 59

Contact Center Social Media Education Innovation 59

Fonolo

NOVEMBER 27, 2018

VPs & Directors of Web/Social Media. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Service.

Customer Service 119

Customer Service Contact Center Engineering Hospitality 119

Fonolo

NOVEMBER 23, 2017

47% of consumers aged 18-34 have used social media to complain about a brand’s customer service and 52% have used it to ask a customer service question. We’ll talk about: Social Media for Crisis Management. VP’s & Directors of Web/Social Media. Tweet About It. Ways to Reduce Customer Frustration.

Social Media 86

Social Media Contact Center Gaming Customer Service 86

Fonolo

NOVEMBER 22, 2018

VPs & Directors of Web/Social Media. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Service.

Customer Service 57

Customer Service Contact Center Social Media Engineering 57

Totango

JANUARY 19, 2022

Your resume is the hiring manager’s first impression of you, so it needs to be more than just a list of your previous jobs and education history. There are also tons of Slack channels, social media communities and blogs to help connect you to leaders in the space. Paint a Picture with Your Resume.

Start-ups 102

Start-ups Social Media Engineering Education 102

Fonolo

MARCH 25, 2019

VPs & Directors of Web/Social Media. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. Natural Language Processing (NLP). What the Future Holds. Plus so Much More! The Panelists. Tobias Goebel.

AI 70

AI Artificial Intelligence Contact Center Machine Learning 70

SugarCRM

APRIL 23, 2024

Jill is a trailblazer in social selling and digital sales transformation, renowned for her dynamic approach to reshaping the role of sales and companies around the world. Jill echoed this when she said, “Like salespeople, [social selling] is about a network. It’s about relationships, marketing, social media, and reach.

B2B 26

B2B Sales Innovation Social Media 26

Fonolo

NOVEMBER 1, 2018

VPs & Directors of Web/Social Media. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Service.

Customer Service 69

Customer Service Contact Center B2C Social Media 69

Fonolo

JUNE 6, 2019

VPs & Directors of Web/Social Media. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. Natural Language Processing (NLP). What the Future Holds. Plus so Much More! The Panelists. Tobias Goebel.

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

Experience Investigators

FEBRUARY 1, 2022

If there’s no feedback gathered then they might be badmouthing the brand on other channels like social media. . It means investing in their education, their feedback cycles, and their wellness. It also means tapping into their ideas around innovation for the customer experience. . Crazy, right? .

Customer Experience 136

Customer Experience CXM Net Promoter Score Customer Experience Management 136

Comm100

FEBRUARY 6, 2023

Some will want their issues addressed on other channels, from chatbots, social media, voice calls, or video calls. This involves including customers in your plans, constantly engaging them on social media, telling your brand stories, and offering education.

Customer Experience 76

Customer Experience Omnichannel Social Media Touchpoint 76

Fonolo

JUNE 13, 2018

VPs & Directors of Web/Social Media. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Social Media 64

Social Media Compliance Contact Center Customer Satisfaction 64

MattsenKumar

JUNE 9, 2021

E-commerce players are investing in customer service trends and innovations because it: Reduces customer churn. Reduce expenditure on every FTE and use it for customer service innovation. With all organizations investing in customer service improvement and innovation, those who aren’t are likely to be left behind.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Fonolo

MAY 2, 2019

VPs & Directors of Web/Social Media. As an innovator in the space, Shai is on a clear mission to educate the call center industry on how to improve the customer experience. VPs & Directors of Contact Centers. VPs & Directors of Customer Experience. Speakers: Shai Berger , Co-Founder and CEO, Fonolo.

Social Media 57

Social Media Contact Center Customer Satisfaction Education 57