Beyond Philosophy

NOVEMBER 16, 2023

Maybe it’s awareness or education. Of course, education and persuasion are, too, but working everything into one communications campaign is challenging. Some people use social media to link to products on websites and earn a commission that way. However, there are other types, too.

Sales 78

Sales Social Media Education Sports 78

Fonolo

JANUARY 11, 2018

The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of consumers expect companies to respond within 24 hours after posting on social media, while 72% of Twitter complaints expect a response within an hour. VPs & Directors of Web/Social Media.

Social Media 87

Social Media Customer Service Contact Center Innovation 87

Logicalware

MARCH 21, 2024

It’s a conference all about taking CX to new heights by utilising AI technologies and innovative CX solutions, empowering contact centre agents, and transforming your contact centre strategies. We believe in making education and learning accessible to everyone, which is why there is no registration fee required to join the event.

CX 52

CX AI Social Media Innovation 52

Fonolo

NOVEMBER 13, 2018

Mark your calendars for these educational and inspiring events, listed chronologically here (And: If you think we forgot a relevant event, feel free to reach out and let us know!). It’s also a fantastic place to look globally at contemporary industry trends and innovators. VPs & Directors of Web/Social Media.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Hodusoft

MARCH 13, 2024

Cost-Effective Solutions “Technology makes things faster and more cost-effective.” What English author John Philips said for technology tools in general could be said for contact center software in particular. By doing so, the technological tools enhance employee productivity and customer experience.

Contact Center 52

Contact Center Compliance Social Media AI 52

Comm100

MARCH 9, 2022

Through a combination of innovative services and new technology, you’ll learn how credit unions can improve member experience with current and future members, as well their customer service reps too. It does require some patience by our agents as they discover the technology, but our members appreciate it, and they love using it.”.

Omnichannel 74

Omnichannel Social Media Start-ups Innovation 74

Fonolo

JANUARY 23, 2018

If the wait is longer than a few minutes, callers will complain to your agents (leading to longer handle times) and they will vent on social media (see onholdwith.com). This is the time for perfecting processes and technologies that are already hard at work. VPs & Directors of Web/Social Media.

Social Media 141

Social Media Contact Center NPS Customer Satisfaction 141

Fonolo

JUNE 12, 2019

Maintaining a high standard of service may seem nearly impossible when call volumes spike, but with the right processes and technology in place, it’s completely achievable. VPs & Directors of Web/Social Media. Are you prepared for unpredicted spikes in call volume? VPs & Directors of Contact Centers.

Contact Center 99

Contact Center Social Media Customer Satisfaction Education 99

Helpt

FEBRUARY 14, 2024

Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it. It's a forward-looking approach, making educated guesses based on historical data.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. It covers everything from customer service best practices to the latest technology and tactics for enhancing customer interactions.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Lightico

SEPTEMBER 13, 2023

Innovative CX solutions that prioritize transparency, trust, and seamless journeys can help your customers navigate the challenges of bill shock and pave the way for smoother, more satisfying experiences that inspire loyalty and longer life cycles. Debt Management: Provide strategies for responsible borrowing and debt repayment.

Finance 52

Finance Education CX Social Media 52

Fonolo

NOVEMBER 20, 2018

From website FAQs, to live chat options, to social media platforms, there are an increasing amount of channels which consumers can use to reach out for help. VPs & Directors of Web/Social Media. There is no question that customer service is changing quickly. VPs & Directors of Customer Service. The Panelists.

Customer Service 86

Customer Service Contact Center Social Media Engineering 86

Fonolo

MARCH 7, 2019

There is no doubt that these technologies will play an important role within the industry in the years and decades ahead. This is vital for technology that is, among other things, programmed to answer frequently asked questions and enable customer self-service. It’s imperative that these technologies are clearly understood.

Artificial Intelligence 62

Artificial Intelligence AI Contact Center Social Media 62

Fonolo

OCTOBER 24, 2019

Maintaining a high standard of service may seem nearly impossible when call volumes spike, but with the right processes and technology in place, it’s completely achievable. VPs & Directors of Web/Social Media. Are you prepared for unpredicted spikes in call volume? VPs & Directors of Contact Centers.

Contact Center 75

Contact Center Social Media Customer Satisfaction Education 75

Shep Hyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. This was straightforward, but now unified communications (UC) technology is more than just IP phones and simple features like live chat.

AI 65

AI Contact Center Technology Technology 65

Fonolo

MARCH 25, 2019

It’s clear that the way businesses communicate with their customers is changing, so it makes sense that, in order to adapt, forward-thinking companies are embracing cloud and AI-powered technologies. The ultimate purpose of this event is to help you clearly understand these technologies, while demystifying AI and NLP in the process.

AI 70

AI Artificial Intelligence Contact Center Machine Learning 70

Fonolo

JUNE 6, 2019

There is no doubt that these technologies will play an important role within the industry in the years and decades ahead. This is vital for technology that is, among other things, programmed to answer frequently asked questions and enable customer self-service. It’s imperative that these technologies are clearly understood.

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

Beyond Philosophy

JUNE 17, 2015

In other words, the resources of time, money, people, and technology have to be accompanied by stated financial objectives and actionable analytics to prove their worth. Social media marketing (SMM), in turn, will help enhance search performance for the site. This will, increasingly, bring content software into play.

Social Media 96

Social Media Engineering Gaming Innovation 96

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! For example, Apple is known for hosting in-store events that offer customers unique and educational experiences.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Fonolo

JANUARY 16, 2019

At the same time, other major changes are impacting BPOs, namely: emerging technologies; a rising demand for re-shoring; and a surge in the number of customer communications channels used by businesses. VPs & Directors of Web/Social Media. A Multi-Channel Future. Plus so Much More! VPs & Directors of Customer Service.

Contact Center 85

Contact Center Social Media AI Education 85

Fonolo

NOVEMBER 22, 2018

VPs & Directors of Web/Social Media. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. VPs & Directors of Customer Service. VPs & Directors of Customer Experience. The Panelists.

Customer Service 57

Customer Service Contact Center Social Media Engineering 57

Fonolo

NOVEMBER 27, 2018

VPs & Directors of Web/Social Media. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. VPs & Directors of Customer Service. VPs & Directors of Customer Experience. The Panelists.

Customer Service 119

Customer Service Contact Center Engineering Hospitality 119

ProProfs

MAY 7, 2019

We need technology in every classroom and in every student and teacher’s hand, because it is the pen and paper of our time, and it is the lens through which we experience most of our world – David Warlick. Innovation in technology has led to major advancements in the education industry. Let us find out!

Education 58

Education Artificial Intelligence Gaming Technology 58

Aquire

JULY 20, 2021

email, phone, social media, or live chat). Aim to get your social media responses out quicker than average. Get creative on social media. One of the best ways to humanize your brand and personalize your customer service is by providing conversational support on social media.

Customer Service 98

Customer Service Social Media Omnichannel Net Promoter Score 98

Fonolo

JANUARY 4, 2018

This is the time for perfecting processes and technologies that are already hard at work. VPs & Directors of Web/Social Media. As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. What Can We Expect?

Contact Center 59

Contact Center Social Media Education Innovation 59

Fonolo

NOVEMBER 1, 2018

VPs & Directors of Web/Social Media. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. Director of Emerging Technologies. VPs & Directors of Customer Experience. Thomas Howe.

Customer Service 69

Customer Service Contact Center B2C Social Media 69

Lumoa

AUGUST 23, 2021

Since the pandemic began, however, the challenge has evolved into not just standing out, but instead to effectively pivot, innovate and transform your business. Then, seek out opportunities to start conversations with your customers via comments, DMs, polls, surveys, and other engagement features on social media.

Customer Experience 94

Customer Experience Social Media CX Customer Retention 94

ProProfs

MARCH 2, 2019

But with the introduction of teaching and management tools in education technology, teaching and evaluating processes have become streamlined. So, if today’s students are using more technological devices, it is necessary that teachers have access to resources to keep up the pace with the growing tech-savvy culture. Glogster EDU.

Social Media 56

Social Media Education Innovation Technology 56

Steven Van Belleghem

JANUARY 22, 2020

Simon is now a sought-after international speaker and his book “We First: How Brands and Consumers Use Social Media to Build a Better World” is a New York Times, Wall Street Journal, and Amazon bestseller. He writes the ‘Convince & Convert’ social media strategy blog, voted one of the world’s top 5 social media blogs.

Customer Experience 52

Customer Experience Social Media Innovation Start-ups 52

MattsenKumar

JUNE 9, 2021

E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. Reduce expenditure on every FTE and use it for customer service innovation.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Experience Investigators

FEBRUARY 1, 2022

This manifests as not getting the resources, people, technology and tools they need to help actually deliver better experiences. If there’s no feedback gathered then they might be badmouthing the brand on other channels like social media. . It means investing in their education, their feedback cycles, and their wellness.

Customer Experience 136

Customer Experience CXM Net Promoter Score Customer Experience Management 136

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Fonolo

JANUARY 10, 2018

This is the time for perfecting processes and technologies that are already hard at work. VPs & Directors of Web/Social Media. As a leader, innovator, and thought leader, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience.

Contact Center 57

Contact Center Social Media Education Customer Expectations 57

Execs In The Know

AUGUST 10, 2021

As we think about the future of WFH and how organizations can be most effective, there is no better place to insert the decades-old wisdom of focusing on people , process, and technology — all of which will be pivotal for any organization that wants to survive in this experience-dependent world. Adopting the right technologies.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

ProProfs

MAY 3, 2023

Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. Using it, you can create awesome-looking tests for education, work, and just for fun. It is easy to use, customizable, and suitable for educational and corporate training assessments.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. Using it, you can create awesome-looking tests for education, work, and just for fun. It is easy to use, customizable, and suitable for educational and corporate training assessments.

Education 52

Education Start-ups Social Media Technology 52

Fonolo

NOVEMBER 28, 2018

It was an eccentric and inspiring collection of people focussed on the next chapter of voice and telecom technology. (It The shared vision there was that a wave of innovation was coming because communication functionality would soon be as easy to access as web functionality (I’ll circle back to “the vision” at the end of this post).

Contact Center 67

Contact Center Engineering Social Media Innovation 67