Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Fonolo

NOVEMBER 21, 2017

We’ll talk about: Social Media for Crisis Management. Ways to Reduce Customer Frustration. VPs & Directors of Customer Experience. VPs & Directors of Customer Service. VP’s & Directors of Web/Social Media. How to Smooth Out Spikes in Call Volume. Plus So Much More!

Contact Center 64

Contact Center Social Media Voice of the Employee Education 64

Execs In The Know

AUGUST 10, 2021

They’re embracing social media and a variety of recruitment channels to uncover and engage with a diverse pool of candidates and promote their employer’s value propositions. Onboarding: Particularly during an employee’s first 90 days, focused training is crucial to ensuring a smooth and productive experience.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

Fonolo

NOVEMBER 15, 2017

Customer service experts take their wisdom and experiences at work and harvest that knowledge. In time it turns into what feels like a “sixth sense” or “intuition” but truthfully it’s just being extremely educated about your surroundings. We’ll talk about: Social Media for Crisis Management. Rainer Uphoff.

Customer Service 100

Customer Service Contact Center Social Media Education 100

ClearAction

MAY 29, 2016

Marketing, sales, and service are typically most in-touch and in-tune with customers, compared to the other business functional areas. Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Ian Golding – Customer Experience Consultant, Speaker, Author, Blogger. LinkedIn : [link]. LinkedIn : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Sprinklr

OCTOBER 15, 2021

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience. But this customer only knows that she needs a new pair of shoes for her new activity. she posts. “I

Innovation 52

Innovation E-commerce Customer Experience CXM 52

Beyond Philosophy

DECEMBER 23, 2015

They are; Customer Experience and Value Optimization. Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100