CommBox

SEPTEMBER 13, 2021

Businesses are widely deploying AI-powered service chatbots to improve customer service and increase sales. Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Commbox Chatbots: Use Conversational AI to Boost Your Sales. What are Chatbots? .

Sales 98

Sales AI Healthcare Omnichannel 98

Fonolo

JUNE 6, 2019

Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding artificial intelligence (AI) and natural language processing (NLP). Popular AI tools like chatbots use NLP (or, the ability to understand human language) to interact with customers on a more sophisticated level than the IVRs of old.

Artificial Intelligence 52

Artificial Intelligence AI Contact Center Social Media 52

Helpt

FEBRUARY 14, 2024

Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. This data comes from various sources, including social media, transaction records, and IoT devices, offering a goldmine of insights for those who can harness it. It's a forward-looking approach, making educated guesses based on historical data.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Fonolo

JANUARY 11, 2018

The weight social media has on brand affinity and customer satisfaction is constantly growing. Today 84% of consumers expect companies to respond within 24 hours after posting on social media, while 72% of Twitter complaints expect a response within an hour. VPs & Directors of Web/Social Media.

Social Media 87

Social Media Customer Service Contact Center Innovation 87

Fonolo

NOVEMBER 13, 2018

The following conferences give you a front-row seat for hot-topic, contemporary customer service trends and how to take advantage of them; this could be anything from AI to advances in live chat. It’s also a fantastic place to look globally at contemporary industry trends and innovators. VPs & Directors of Web/Social Media.

Customer Service 108

Customer Service Contact Center Innovation Engineering 108

Hodusoft

MARCH 13, 2024

Web chat, social media, email, text messages, instant messages, video calls, and more. BPO centers excel in providing support across various communication channels, including phone, email, chat, and social media. BPO centers leverage advanced technologies, such as AI and chatbots , to streamline customer interactions.

Contact Center 52

Contact Center Compliance Social Media AI 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Practical AI: The Capacity for Good Listen here Best for: AI integration in customer service This podcast explores the role of artificial intelligence (AI) in customer service.

Customer Service 52

Customer Service Customer Retention CX Social Media 52

Shep Hyken

DECEMBER 23, 2022

Future-thinking providers who provide an innovative portfolio of UC technologies will be poised to support hybrid workers and help organizations modernize. Generative AI will take off, resulting in an overload of content. Generative AI can create content automatically.

AI 65

AI Contact Center Technology Technology 65

Fonolo

JANUARY 16, 2019

Voice automation and AI have been making noise in the call center space. VPs & Directors of Web/Social Media. As a thought leader, innovator, and the CEO of Fonolo, Shai Berger is on a clear mission to educate the call center industry on how to improve the customer experience. A Multi-Channel Future.

Contact Center 85

Contact Center Social Media AI Education 85

Fonolo

JANUARY 24, 2019

For example, the outsourcing industry in the Philippines (the country with the most call centers in the world) is worried that the rise of artificial intelligence (AI) will eat into the 23 billion-dollar sector. VPs & Directors of Web/Social Media. A Multi-Channel Future. Plus so Much More! The Panelists: Thomas Laird.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Fonolo

JANUARY 14, 2020

With 30+ years of luxury resort management under his belt, Bill’s practical experience and the knowledge has won him many accolades as a blogger and social media influencer. Her personal blog is a great read and covers anything from technology to social media, entrepreneurship, customer relations, and everything in between. .

Customer Service 136

Customer Service Contact Center Social Media CX 136

Comm100

FEBRUARY 6, 2023

Some will want their issues addressed on other channels, from chatbots, social media, voice calls, or video calls. This involves including customers in your plans, constantly engaging them on social media, telling your brand stories, and offering education. that can help answer customers’ questions.

Customer Experience 80

Customer Experience Omnichannel Social Media Touchpoint 80

Execs In The Know

AUGUST 10, 2021

They’re embracing social media and a variety of recruitment channels to uncover and engage with a diverse pool of candidates and promote their employer’s value propositions. Supporting health and wellness : Organizations can support the wellbeing of their WFH associates through live and AI-enabled health navigation and advocacy.

Contact Center 97

Contact Center Sentiment Analysis Construction AI 97

SurveySensum

JULY 19, 2023

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! For example, Apple is known for hosting in-store events that offer customers unique and educational experiences.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. A Multi-Channel Future. The Panelists.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

MattsenKumar

JUNE 9, 2021

E-commerce players are investing in customer service trends and innovations because it: Reduces customer churn. Reduce expenditure on every FTE and use it for customer service innovation. With all organizations investing in customer service improvement and innovation, those who aren’t are likely to be left behind.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

Fonolo

NOVEMBER 1, 2018

VPs & Directors of Web/Social Media. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Service.

Customer Service 69

Customer Service Contact Center B2C Social Media 69

ProProfs

MAY 3, 2023

They benefit educators unfamiliar with assessment design, as they can edit questions to customize the templates. Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Easy to share quizzes on social media, websites, and through URLs.

Education 52

Education Text Analytics CRM Social Media 52

ProProfs

MAY 3, 2023

They benefit educators unfamiliar with assessment design, as they can edit questions to customize the templates. Offers innovative configurations to customize your experience with features like security levels, roles & permissions, notifications, and compliance. Easy to share quizzes on social media, websites, and through URLs.

Education 52

Education Text Analytics CRM Social Media 52

Fonolo

SEPTEMBER 13, 2018

This is why I’ve always regarded sports fans as a distinct “customer” base, and among the most important and influential (especially in the social media era). Webinar: The Impact of AI in Customer Experience. We’ll talk about: How AI Can be Used to Create Better CX. The Impact of AI on Customer Facing Roles.

Sports 83

Sports Gaming Contact Center Social Media 83

ProProfs

MAY 3, 2023

Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. Using it, you can create awesome-looking tests for education, work, and just for fun. It is easy to use, customizable, and suitable for educational and corporate training assessments.

Education 52

Education Start-ups Social Media Technology 52

ProProfs

MAY 3, 2023

Today, with the advancement in education technology and changing learning needs, the way teachers evaluate learners has undergone a sea change. Using it, you can create awesome-looking tests for education, work, and just for fun. It is easy to use, customizable, and suitable for educational and corporate training assessments.

Education 52

Education Start-ups Social Media Technology 52

Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. In the visual above, we see Lumoa’s AI in action, determining whether parts of a comment are positive, negative, or neutral.In How would you describe your experience with us?

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

Taylor Reach Group

MAY 24, 2018

The Canadian Telecom Summit gives you the chance to hear from and talk with them in both a structured atmosphere of frank discussion and high octane idea exchange and schmooze in a more relaxed social setting of genial conversation. Learn from Fortune 500 companies and innovative start-.ups Is it possible to achieve churn reduction?

Contact Center 48

Contact Center CX Healthcare Social Media 48

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. It may be: Training and education. Corporate social responsibility. 3: Discover What is Really Valued. Diversity and inclusion or.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. It may be: Training and education. Corporate social responsibility. 3: Discover What is Really Valued. Diversity and inclusion or.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

CSAT.AI

SEPTEMBER 26, 2018

Though AI is beginning to bridge this gap making it more cost effective to have a stateside call center, it is still generally cheaper per agent in multiple countries outside the US. Some tools integrate more seamlessly with other beneficial tools like call recording/logging and social media monitoring.

Social Media 52

Social Media Sentiment Analysis Legal AI 52

CommBox

SEPTEMBER 23, 2021

Chatbots are AI-powered conversational assistants created to communicate with customers without human intervention. Omnichannel Communication – Chatbots can make your brand more approachable by operating on multiple digital platforms such as instant messaging apps, social media, SMS, online portals, and more. And more….

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Fonolo

OCTOBER 30, 2018

VPs & Directors of Web/Social Media. Thomas is an expert in the design of innovative new communications services, particularly in the application of modern Web technologies to extend traditional telecom infrastructures. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Service.

Customer Service 52

Customer Service Contact Center Engineering B2C 52

Steven Van Belleghem

DECEMBER 3, 2019

The AI market in general is expected to grow to a $190 billion industry by 2025 , according to research firm Markets and Markets. Global spending on cognitive and AI systems will reach $57.6 Already 77% of the devices we use feature one form of AI or another, so the step to an Internet of Smart Everything is not very far off.

Healthcare 52

Healthcare Customer Experience Non-Profits AI 52

DMG Consulting

FEBRUARY 7, 2018

While many blame the speed at which news travels with the advent of social media, DMG does not think this is the underlying cause of customer disappointment. While there were clear industry trends, the diversity of the objectives selected reflects a broad interest in improving many operational and technical areas.

Net Promoter Score 48

Net Promoter Score Customer Journey Map Contact Center Artificial Intelligence 48

ProProfs

FEBRUARY 15, 2022

Focus On Research, Exploration, & Innovation. Innovative & Revolutionary Solutions. AI-Powered Solutions. eLearning development is the planned process of developing eLearning experiences for formal education and training. Innovative Solutions. Partner in Digital Transformation. ADDIE Development Model.

Non-Profits 52

Non-Profits Start-ups Innovation Artificial Intelligence 52

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. data security, gig economy, AI, machine learning).” 2018 will be the year of CX and AI.?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Intercom

MARCH 9, 2023

For years, the industry has lauded the potential for AI and machine learning to radically transform the way we work, especially as advancements in computing power and data storage made it possible to train larger and larger models. Over the past couple of months, we shipped a few AI-powered features to 160 customers.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Comm100

NOVEMBER 28, 2022

Colleges and universities often find themselves pulled between tradition and innovation. Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services. Automation takes off. ” – Inside Higher Ed.

Education 90

Education Customer Service Omnichannel Social Media 90

ProProfs

MAY 9, 2023

In today’s marketing landscape, businesses use lead quizzes to create interactive quizzes and distribute them through social media to generate new leads. This shift in consumer behavior requires marketers to be more innovative in their approach to attracting and converting leads. Well, that’s a valid question!

Social Media 52

Social Media Sales Start-ups E-commerce 52

Qualtrics

JANUARY 23, 2019

With the rise of social media, it’s easier than ever to learn from the experts and founders of the Employee Experience (EX) revolution. Follow Ben to learn about the latest advancements in AI for HR. ( @beneubanks ). Successful companies understand that the key to winning customers starts with their employees.

Social Media 52

Social Media Technology Technology Education 52