Totango

AUGUST 23, 2017

In the past when selling technology, organizations would sign on the dotted line and pay upfront. Organizations can use data to grow from low adoption, to high adoption, and finally to effective adoption. To structure data-driven processes, TSIA advocates two frameworks, LAER (internal) and PIMO (external, customer-facing).

Customer-Centric Organization 64

Customer-Centric Organization Structured Data Education Sales 64

Intercom, Inc.

OCTOBER 13, 2022

What would tickets work like if they were invented today with modern technology and current consumer behavior patterns? What would tickets work like if they were invented today with modern technology and current consumer behavior patterns? We see the rise of new types of teams like customer success, customer education and growth.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

ProProfs

APRIL 25, 2019

According to a 2016 Statista report , the share of American students who exclusively take online education courses shows a permanent 0.6% Over 70% of companies apply learning technologies such as eLearning software. As you can see, the pace of traditional education transformation is rather slow. Mobile Technology Influence.

Education 75

Education Non-Profits Structured Data Manufacturing 75

Zendesk

FEBRUARY 10, 2022

Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Set up tools for collecting customer data. Structured data is quantitative information such as names, geolocations, and credit card transactions.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64