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What's in Your #CX Budget?

CX Journey

Training and Education This is an important part of your career development. So you'll want to ensure that your team's fully-loaded salaries are included in your budget. Culture Ambassador meetings: again, factor in location, materials, food, and beverages for these meetings.

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Join Us This Summer for WebinarStock!

Callminer

Ember Services and CallMiner invite you to an educational webinar on how through analytics you can unlock the value buried in your customer interactions and will also highlight customer examples of success. Join us to find out: Register for 1pm BST Session. Why Your Contact Centers are a CX Goldmine.

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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

It may be: Training and education. . #3: Discover What is Really Valued. Salary, benefits, and workplace environment all matter, but dig deeper as it’s critical to understand what employees deeply care about and value. Corporate social responsibility. Diversity and inclusion or. How proud they are to work for your company/brand.

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Connecting CX and EX to Deliver An Effective Hybrid Contact Center Workforce

Execs In The Know

It may be: Training and education. . #3: Discover What is Really Valued. Salary, benefits, and workplace environment all matter, but dig deeper as it’s critical to understand what employees deeply care about and value. Corporate social responsibility. Diversity and inclusion or. How proud they are to work for your company/brand.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Bob Azman – Consultant, CX Officer, Educator, Keynote Speaker, Board Member. Foundation.