Engineering Innovation ML Sentiment Analysis 
Intercom
JULY 13, 2023
Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Up to now, companies would have needed an army of data scientists to make AI and ML work well, but that has all changed. instead, it’s, “When and how will I use it?”
Intercom, Inc.
MAY 22, 2019
I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. No, but one thing about our approach that’s helpful to know is that there are a lot of out-of-the-box text and sentiment analysis tools available.
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