Intercom

JULY 13, 2023

Embracing a new era The hype around ChatGPT might be very new, but artificial intelligence (AI) and machine learning (ML) have actually been around for quite some time. Up to now, companies would have needed an army of data scientists to make AI and ML work well, but that has all changed. instead, it’s, “When and how will I use it?”

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Intercom

SEPTEMBER 5, 2023

Mervi Sepp Rei, Head Of ML and Data at Klaus That is, of course, if AI is properly implemented. Mervi Sepp Rei, Head Of ML and Data at Klaus Collaboration between AI tools, QA teams, and human agents is crucial. Mervi Sepp Rei, Head Of ML and Data at Klaus 5.

AI 52

AI ML Sentiment Analysis Scorecard 52

Intercom, Inc.

MAY 22, 2019

I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. No, but one thing about our approach that’s helpful to know is that there are a lot of out-of-the-box text and sentiment analysis tools available.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Intercom

MAY 31, 2023

Machine learning (ML) A subfield of AI that involves the development of algorithms and statistical models that enable machines to progressively improve their performance in a specific task without being explicitly programmed to do so.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72