Intercom

JULY 13, 2023

Well, as someone who has operated in the technology sector for over 35 years, and mostly in some form of customer support role, I have literally never been more excited than I am right now about the potential to transform the customer service experience through technology. So the question is no longer, “To AI or not to AI?”;

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

Intercom

SEPTEMBER 5, 2023

Mervi Sepp Rei, Head Of ML and Data at Klaus That is, of course, if AI is properly implemented. Mervi Sepp Rei, Head Of ML and Data at Klaus Collaboration between AI tools, QA teams, and human agents is crucial. Mervi Sepp Rei, Head Of ML and Data at Klaus 5.

AI 52

AI ML Sentiment Analysis Scorecard 52

Intercom, Inc.

MAY 22, 2019

The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Deepa: It was chaos!

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199