Confirmit

AUGUST 7, 2019

Confirmit provides award-winning solutions and technologies for Market Research agencies who provide research and feedback services to their customers. Our innovative solutions are designed to enable you to leverage new technologies to work faster, provide more accurate data, and produce strategic insights. Market Research Videos.

Unstructured Data 40

Unstructured Data Sentiment Analysis Social Media Engineering 40

SugarCRM

JUNE 7, 2022

By Letting the platform do the work , Sugar Sell goes beyond the already traditional 360-degree customer view and makes CRM the engine that drives high-definition customer experiences (HD-CX). The addition of sentiment analysis empowers sales reps to know each customer and prospect emotional state and intent, driving emphatic engagement.

CRM 48

CRM Artificial Intelligence Sentiment Analysis Customer Relationship Management 48

Intercom

JULY 13, 2023

Well, as someone who has operated in the technology sector for over 35 years, and mostly in some form of customer support role, I have literally never been more excited than I am right now about the potential to transform the customer service experience through technology. Prepare your team for CS in the age of AI ?Key

AI 90

AI ML Sentiment Analysis Artificial Intelligence 90

SurveySensum

MARCH 3, 2022

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Sentiment analysis .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

SurveySensum

FEBRUARY 24, 2022

A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . It is powered by IBM Watson’s Natural Language Processing abilities and features a powerful AI-driven sentimental analysis. Best features.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

NOVEMBER 23, 2023

It should blend effortlessly with your technology, workflows, and communications. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Lumoa

JUNE 14, 2023

The digital age has ushered in a host of incredible technological marvels, greatly enhancing the customer service landscape. Customer Sentiment Analysis Tools Gone are the days when you had to manually comb through customer feedback or comments to determine their sentiment.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

CommBox

MARCH 26, 2023

Microsoft has announced its “ AI co-pilot for the web ” incorporating ChatGPT’s capabilities into the Bing search engine. It’s a massive leap in AI technology, moving away from old AI’s clunky interactions to something more realistic and human. Meanwhile, big tech players are busy integrating AI into their offerings.

CX 52

CX AI Sentiment Analysis Omnichannel 52

DMG Consulting

FEBRUARY 25, 2019

To be sure, speech analytics has leveraged core AI technologies—natural language processing (NLP), natural language understanding (NLU), neural networks—to varying degrees for years, so many speech analytics vendors are justifiably calling what they do a form of AI. But this is just the beginning. What’s Next.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Intercom

SEPTEMBER 5, 2023

If what you have is wrong or out of date, it’s not going to give the right information to your customers. (…) We had all of our R&D engineers look at specific sections of the help center and make sure they were correct and if there was anything missing that they thought should be included.”

AI 52

AI ML Sentiment Analysis Scorecard 52

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( The internet survived it’s wild ride and inspired more waves of technological advances that have caused the call center to give way to the contact center. Enter the Net – The Internet Boom.

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

Intercom

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Strategy first, technology second. Ditch the copying and pasting between tools and pinging your engineering team to help out. Customer support is more business-critical than ever. The future of support is here.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

SugarCRM

JUNE 6, 2022

Growth is a business priority for our customers and us, so at Sugar, we strive to become your growth engine. With sentiment analysis , we help you get ahead of the curve and identify your customer satisfaction. Optimize : because technology might change, new people join your team, and processes evolve. Wow : You did it!

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

SurveySensum

MARCH 26, 2024

No need for additional technologies to transform data into insights. Pros Seamless integration with external apps Wide collaboration options Cons Needs more advanced survey engines Complicated UI Source: G2 , Zoho Survey Reviews, April 20, 2022. It provides a sentiment analysis tool and word cloud generator.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

SurveySensum

MARCH 26, 2024

No need for additional technologies to transform data into insights. Pros Seamless integration with external apps Wide collaboration options Cons Needs more advanced survey engines Complicated UI Source: G2 , Zoho Survey Reviews, April 20, 2022. It provides a sentiment analysis tool and word cloud generator.

Text Analytics 52

Text Analytics Customer Feedback Actionable Insights Sentiment Analysis 52

Intercom, Inc.

MAY 22, 2019

The customer defines the problem, but it’s on you to do root-cause analysis and solve the problem with your technology. I started in technology at Salesforce – I was their first female engineer and learned early on how valuable it can be to build a company from the perspective of your customer. Deepa: It was chaos!

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

SurveySensum

FEBRUARY 11, 2022

SurveySensum can be integrated with your existing technology and tools to create a seamless workflow. Using the Listening Engine, you can directly listen and respond to customers. The technology mainly revolves around using simple surveys to which linguistic algorithms and AI are applied. . How to close the feedback loop?

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

Qualtrics

OCTOBER 28, 2020

all consumer data technology platforms. Predict future customer behavior - When you can answer the core customer questions of who, what, where, when, how and why, you can start to engineer strategic customer campaigns and make decisions to target audiences that will likely buy your products and services. all instances across time, and.

Social Media 34

Social Media Sentiment Analysis Close the Loop Engineering 34

Qualtrics

APRIL 13, 2021

And with a number of industry-leading machine learning updates and improvements to our algorithm, Text iQ is designed to be the most accurate and intuitive sentiment analysis solution in the industry - with accuracy 15% above the best hyperscalar algorithms. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

Qualtrics

DECEMBER 7, 2020

With mobile technology, it has become easier than ever to collect data. Feedback from surveys and listening channels can automatically feed into AI-powered analytics engines and produce results, in real-time, on dashboards. Step 7: Analysis and interpretation. Online presentation technology, such as Prezi.

Sentiment Analysis 49

Sentiment Analysis Customer Journey Map Sales Start-ups 49

ProProfs

APRIL 5, 2022

AI-powered conversion-boosting technology Starts at $90USD/month. Well-timed ads on the biggest search engine in the world. Well-timed ads on the biggest search engine in the world. Sentiment analysis powered by IBM Watson . AI-powered sentiment analysis. AI-powered conversion-boosting technology .

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52