Remove Engineering Remove Machine Learning Remove Sentiment Analysis Remove Structured Data
article thumbnail

Speech Analytics and AI Is a Winning Combination

DMG Consulting

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.

AI 48
article thumbnail

11 best Voice of the Customer tools to listen to your customers effectively

SurveySensum

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Sentiment analysis .