Uniphore

JUNE 22, 2021

So, put down that annual voice of the employee survey and get ready for unreal insights gleaned straight from the rants of real call center agents. So, we had to make their rants more entertaining. Nobody was listening when these call center agents were ranting about their everyday challenges. Well, at least, we tried.

Social Media 219

Social Media Contact Center Actionable Insights Entertainment 219

Confirmit

APRIL 29, 2020

Many people preferred face-to-face experiences for shopping, entertainment, etc. Voice of the Customer Voice of the Employee Market Research Best Practices. You see, before now, despite its growth, people still had reservations that held the digital world back from its full potential. The writing is on the wall.

Social Media 52

Social Media Entertainment Voice of the Employee Retail 52

Confirmit

APRIL 26, 2017

” Working with my colleague Holly DeMuro and a few others, we have put together a plan for the day to entertain the Mini-Confirmites while teaching them a little bit about Confirmit. Voice of the Customer Voice of the Employee Market Research Company.

Entertainment 68

Entertainment Construction Voice of the Employee Gaming 68

PeopleMetrics

MARCH 13, 2015

They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. Customer Experience Motivating Employees Closed Loop Feedback Employee Experience Engaged Employees Customer Experience Strategy Voice of the Employee Customer-Centric Culture'

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Execs In The Know

JULY 1, 2021

Industries like travel and hospitality, dining, and entertainment are all reopening and re-ramping concurrently. Labor shortages are being observed across industries, driven by several factors including worker hesitation due to the pandemic, generous unemployment and stimulus payments, and ongoing childcare challenges.

Contact Center 98

Contact Center Entertainment Hospitality Hospitality 98

Confirmit

MARCH 22, 2020

Depending on survey audience, surveying would be viewed as inappropriate (education/schools/universities, healthcare/hospitals, travel/hospitality/dining, entertainment, businesses where respondents are displaced from their normal workspace and largely inaccessible), and would most likely be seen as such. Your Questions Explored.

Customer Experience 52

Customer Experience B2C Hospitality Hospitality 52

Qualtrics

OCTOBER 24, 2019

You could offer a range of project streams such as decoration, entertainment, ways to minimize lines and wait-times, and promotional activities, as well as leaving an open forum for staff to come up with their own suggestions on activities. Recognize and reward success.

CX 32

CX Entertainment Hospitality Hospitality 32