Execs In The Know

APRIL 23, 2021

Over the past year, employees adjusted to challenges like quarantine, illness, lack of interpersonal interaction, changes in family finances and so on. Acceptance is a pivotal milestone for employees, their experience at work, and their ability to help you innovate. How do you tap into this opportunity? Understand employee emotions.

Innovation 93

Innovation CX VOC Outlook 93

Callminer

SEPTEMBER 1, 2020

We also presented over 20 breakout sessions under five innovative and timely themes: insight to action, transformational CX, collections in current times, work from home, and the new contact center agility. Being behind the screen didn’t stop the CallMiner team from incorporating trademark activities and features.

VOE 182

VOE Artificial Intelligence Contact Center Entertainment 182

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132