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Intelligent Document Processing: Fueling Efficiency and Growth

Lightico

IDP is a technology that uses artificial intelligence and machine learning to automate the extraction of data from documents. This technology is great for industries that handle a lot of paperwork, like finance, healthcare, and legal services. This is where Intelligent Document Processing (IDP) comes in.

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Forecasting the Future: BPO Trends of 2024

Execs In The Know

This seems true for the BPO industry, where technological advancements and shifting dynamics drive a parallel transformation narrative. While an emerging approach, a Gartner survey suggests that investments in hyper-automation will increase in 2024, making it a strategic technology trend to watch out for.

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Conversational AI: The Beginner’s Guide [2021]

Aquire

Conversational AI today is probably the closest technology has come to mimicking human interactions. If you want to know more about this technology, start here; our beginner’s guide will cover these essential aspects of conversational AI: What is conversational AI? The technology behind conversational AI. Machine learning (ML).

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Nowhere to Go But Up: Bold AI Predictions for 2022

Uniphore

As we’ve seen with other innovations, the more familiar people become with the technology, the more they expect to see it. As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Every Company will be a Technology Company.

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Handpicked Resources for Customer Retention Leaders – March Edition

VOZIQ

Three Ways ML Can Help w ith Customer Retention. This is where machine learning (ML) can make a great impact. Read more to understand how ML can do to help companies keep customer retention high. A 20% annual churn rate would mean 200,000 customer cancellations and $10 million per year in lost revenue.

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Handpicked Resources for Customer Retention Leaders – March Edition

VOZIQ

Three Ways ML Can Help w ith Customer Retention . This is where machine learning (ML) can make a great impact. . Read more to understand how ML can do to help companies keep customer retention high. . S ome customers are more valuable than others. Spot Unhappy Customers Before They Go .

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Everything You Need to Know About Conversational AI

Ameyo Callversations

Businesses adopt technology more readily, and conversational AI is no different. Consequently, industry leaders must understand the technology behind AI-based conversational tools to gain insights into customer behavior. The technology combines several communication technologies, platforms, and channels.

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