Help Scout

DECEMBER 26, 2018

In this post, he outlines how we developed a sales process that puts customers first: “We were determined to avoid any sales experience that left customers with a bad taste in their mouth. Our sales process needed to be a value-add not only for our business, but also — and more importantly — for our customers.”.

Sales 40

Sales Finance 40

Help Scout

JANUARY 14, 2019

We believe customer service professionals are the experts. No one knows how to create value better than the person who spends all day hearing from your customers and about your product. Each customer support professional knows exactly what your community wants — and what they don’t want. Related: Stop Defending Customer Support.

Education 40

Education Start-ups Sales Customer Service 40

Help Scout

APRIL 16, 2019

Back in the old days, customer service meant talking face to face with people who came into your storefront. Real-life interactions were the original support conversations, and doing customer service this way is something people have done forever. Great customer service is about meeting and exceeding customer expectations.

Customer Expectations 40

Customer Expectations Customer Service Technology Technology 40

Help Scout

DECEMBER 18, 2018

We wanted our customers to know we were working on a new product — one that had the potential to change their business in a positive way. We also wanted potential customers to know we were developing a chat product. Lessons learned: The experiment is ongoing and we’re still learning, but it feels successful so far!

Start-ups 40

Start-ups Engineering Education Innovation 40