Customer Bliss

NOVEMBER 20, 2018

I talk about how Make-Mom-Proud companies know that hiring people with the ability to care is key to how they will grow. I shot this “Daily Dose…of Reality” on my way to Brazil, where I gave a keynote in front of 4,000 people, because something happened to me as I was going through the CLEAR line.

CX 52

CX Customer Experience 52

Customer Bliss

AUGUST 18, 2020

And a good part of this responsibility falls on the shoulders of your frontline support staff – who talk to and help out customers day in day out. Which is why hiring support reps in a post pandemic world requires you to apply a more discerning assessment process. With over 1500 customers across 30 countries. By Niraj Ranjan.

Customer Service 100

Customer Service Touchpoint Customer Experience Innovation 100

Zendesk

FEBRUARY 7, 2022

Whether it’s over email, messaging, social media or the phone, being where your customers are — and helping them solve their problems — should be a first-rate priority for any business. Customer support is the team of people who provide help when customers have trouble with a company’s products or services.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Aquire

NOVEMBER 22, 2021

In the modern economy, amazing customer service means meeting people where they are. For most people, that place is social media. Positive, public interactions on social media can prove that you “walk the walk” when it comes to taking care of customers. But many companies just aren’t sure how to use Twitter for customer service.

Social Media 98

Social Media Customer Service Social Listening Start-ups 98

Intercom

JULY 3, 2023

Over the past eight years, I have grown iPaper’s customer care department from a single person to nine people across three teams. This result was achieved primarily by my amazingly capable team, who come to work every day to create experiences of success and delight. He is a team player and can rally people to a shared cause.

Customer Service 52

Customer Service Retail Start-ups AI 52