Comm100

DECEMBER 12, 2023

From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. Be it through social media, live chat, email, or SMS, the transition should be fluid and consistent. Omnichannel communication isn’t the future – it’s the present.

Innovation 84

Innovation Customer Service Omnichannel Social Media 84

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more. Lumoa is more specialized than Medallia and Qualtrics.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide. AI IS THE HEADLINER FOR 2019.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SugarCRM

JANUARY 11, 2024

Generative AI allows them to spot complex patterns, gain a better understanding of the datasets they work with with the help of visualization, conduct predictive analytics, and spot real-time market trends. Generative AI can also help marketing departments better scale omnichannel marketing campaigns.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Hodusoft

OCTOBER 19, 2023

Omnichannel Communication: Omnichannel Communication is another technological advancement that allows the integration of multiple communication channels into a unified system. Various communication channels like voice, chat, email, and social media can be used to reach and interact with customers.

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. to help you make the most of your NPS survey.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52