DMG Consulting

APRIL 16, 2019

These innovations have come hand in hand with megatrends that include Big Data, analytics, mobility, increased server processing speeds (and decreased costs), the market influence of Millennials (the “smart device” generation), the gig economy, and, of course, the cloud. We’re at a major and exciting inflection point.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

DMG Consulting

SEPTEMBER 26, 2018

Innovation in the speech analytics (SA) market is reinvigorating this highly valuable sector. There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. It has innovative branding and customization options.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52