Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

SurveySensum

SEPTEMBER 14, 2020

Their biggest challenge is to keep up with the existing customer base. Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Use innovative technologies. Social media listening tools: . Empower them to handle 5x growth.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

SEPTEMBER 19, 2022

Social media. Voice of the Customer (VOC) is made up of two things — experiences and expectations. This co-creation with customers has also made GoPro far advanced in product development and innovation. This also enables them to foresee customers’ demands for the near future so that they can start working on it in advance.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52