SugarCRM

FEBRUARY 11, 2020

Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media. Sure, each social network plays a key role in platform evolution, but anyone from innovative users to those who produce complementary products to manage social media can change the game with the drop of a dime.

Social Media 26

Social Media Education Social Listening Start-ups 26

Zendesk

SEPTEMBER 22, 2022

I aspire to grow with your company, and the experience I will gain as a Customer Service Representative at Tutone Ink will enable me to develop those skills and set me up for professional success. During my time as a customer service professional, I had the pleasure of working for Tech Atlas, Reform Service, and Innovative Solutions.

Customer Service 52

Customer Service Social Media Business Administration Customer Satisfaction 52

SugarCRM

FEBRUARY 11, 2020

Whereas advancements in technology are typically confined to those who build the technology, the same can’t be said for social media. Sure, each social network plays a key role in platform evolution, but anyone from innovative users to those who produce complementary products to manage social media can change the game with the drop of a dime.

Social Media 20

Social Media Education Social Listening Start-ups 20

Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. This can leave your social strategy lagging and ineffective. Get started with competitive benchmarking. Get started with competitive benchmarking for free today!

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. At the same time, they want increasingly more personalized experiences and innovative support. Posting on social media about a positive or negative experience. Video chat.

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

SurveySensum

SEPTEMBER 19, 2022

Social media. Voice of the Customer (VOC) is made up of two things — experiences and expectations. This co-creation with customers has also made GoPro far advanced in product development and innovation. This also enables them to foresee customers’ demands for the near future so that they can start working on it in advance.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Sprinklr

JULY 22, 2021

Some self-professed Olympic Games super fans at Sprinklr spun up these real-time Listening Dashboards to help you track the digital conversations around the games as they happen — a virtual front row seat. What countries are talking the most about the Olympics, and who will take the digital spotlight as the medals start piling up?

Sports 98

Sports CXM Gaming Social Media 98

Comm100

FEBRUARY 5, 2018

With the rise of virtual environments, customers became active participants in the conversation and partners in the innovation process. With live chat solutions, a customer (or potential customer) who is visiting a company’s website has the option to click on a live chat button to start a conversation with a customer service agent.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

For small businesses, the price of making even small changes can pile up quickly. Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns. As a social media software, it excels in marketing. Price : Premium (includes 10 social profiles) — $99/user/month.

Social Media 42

Social Media CRM Omnichannel Invoicing 42