Sprinklr

SEPTEMBER 16, 2021

How does social monitoring and social listening help protect your brand? Social monitoring and social listening are important processes to protect your brand’s health and reputation. Brand monitoring marries social monitoring with social listening to gather deeper insights on your brand mentions.

Social Listening 87

Social Listening Social Media CXM AI 87

ECXO

APRIL 10, 2024

Similarly, in customer experience, a customer can behave both as an individual “particle” and as part of a collective “wave” As individual “particles”, customers have unique, personal experiences with a business. How can you utilize this knowledge to enhance customer experience (CX)?

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Aquire

DECEMBER 21, 2021

So, this year, try sprucing up your self-service options. By having these options available, many routine customer issues will be resolved before they even reach your team, and much faster to boot — saving resources. So, if you don’t have self-service options, get started. Creativity : Experiment and innovate.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. How do you meet these evolving customer expectations?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Zendesk

OCTOBER 20, 2023

Marketing teams use customer service plans to understand the target customer better, personalize messaging, and deliver brand consistency throughout the customer journey. Training teams use customer support plans to improve customer service training for new hires and refresher training for more seasoned customer support agents.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Totango

MAY 3, 2019

But the only way to cultivate this prized group is to form meaningful connections which increase customer engagement and loyalty. Always keep the customer experience in mind. Try to understand how your brand’s actions and communications make a customer feel. Nothing makes an impression like good, old-fashioned customer service.

Customer Loyalty 79

Customer Loyalty Start-ups Social Listening Customer Relationship 79