CommBox

MARCH 2, 2022

If you feel your team is losing its edge regarding response time, it’s time to shore up your customer support by getting a third-party service provider to handle all incoming calls and emails. This allows your other team to focus on customer inquiries they can manage without burning out. Review Customer Support Knowledge.

Customer Service 98

Customer Service Social Listening Customer Journey Map Omnichannel 98

Zendesk

DECEMBER 3, 2020

A social media crisis is an unexpected event that unfolds online, negatively affecting a brand’s reputation and revenue. The crisis can begin on social media channels or start elsewhere and then spread on Twitter, Facebook, and other platforms. So you’re facing a social media crisis – now what?

Social Media 95

Social Media Social Listening Start-ups Customer Feedback 95

SurveySensum

DECEMBER 21, 2023

But, how to avoid bad reviews and leverage social media as a robust customer feedback tool to create a great online presence for your brand? By actively seeking feedback and responding promptly, businesses can prevent negative experiences from escalating. Glossier takes listening to a whole new level.

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. How do you meet these evolving customer expectations?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

Aquire

SEPTEMBER 18, 2021

For example, you can start by listing your brand’s customer experience stages. Start from there and ask: what do we need to make sure customers go through this stage seamlessly? And of course, you can start from customer expectations. Pay attention to customer feedback. Redefine your marketing.

Customer Experience 98

Customer Experience Social Media AI Predictive Analytics 98

Aquire

OCTOBER 8, 2021

We’ll take a wild guess and say you’ve handled annoyed customers in-store before. And ever since online shopping started becoming the norm, consumers have grown more impatient with brands that don’t meet their demands. Customer feedback can come in handy for this. If you don’t know what your customers want, just ask them.

Retail 98

Retail Start-ups Social Listening Sales 98

Zendesk

OCTOBER 20, 2023

Marketing teams use customer service plans to understand the target customer better, personalize messaging, and deliver brand consistency throughout the customer journey. Training teams use customer support plans to improve customer service training for new hires and refresher training for more seasoned customer support agents.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Aquire

DECEMBER 21, 2021

So, this year, try sprucing up your self-service options. By having these options available, many routine customer issues will be resolved before they even reach your team, and much faster to boot — saving resources. So, if you don’t have self-service options, get started. For example, do you practice social listening?

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Totango

MAY 3, 2019

But the only way to cultivate this prized group is to form meaningful connections which increase customer engagement and loyalty. Always keep the customer experience in mind. Try to understand how your brand’s actions and communications make a customer feel. Nothing makes an impression like good, old-fashioned customer service.

Customer Loyalty 79

Customer Loyalty Start-ups Social Listening Customer Relationship 79

SurveySensum

SEPTEMBER 19, 2022

Customer interviews. Social media. What is Voice of Customer (VOC)? Voice of the Customer (VOC) is made up of two things — experiences and expectations. VOC is a term that is used to describe the experience and expectations that customers have from a business. In-app surveys. Heatmap insights. Support calls.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Aquire

AUGUST 2, 2021

But, businesses are now adopting a proactive customer service approach that’s very closely tied to customer satisfaction, loyalty, and positive experiences. We created a complete guide around the subject of proactive customer service: Let’s get started. What is proactive customer service?

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

Comm100

MAY 10, 2018

You may recognize the way they hold up the line at checkout, the way they demand to speak to management, or the way a look of disbelief plants itself on their faces when they hear that what they are asking for simply cannot be done. These customers silently defect to a competitor and often leave companies wondering why. Source: Amazon.

Social Listening 84

Social Listening Social Media Customer Service Start-ups 84