Aquire

AUGUST 2, 2021

But, businesses are now adopting a proactive customer service approach that’s very closely tied to customer satisfaction, loyalty, and positive experiences. We created a complete guide around the subject of proactive customer service: Let’s get started. What is proactive customer service? Train your team.

Customer Service 98

Customer Service Social Media Social Listening Start-ups 98

Zendesk

OCTOBER 20, 2023

Marketing teams use customer service plans to understand the target customer better, personalize messaging, and deliver brand consistency throughout the customer journey. Training teams use customer support plans to improve customer service training for new hires and refresher training for more seasoned customer support agents.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Aquire

DECEMBER 21, 2021

So, this year, try sprucing up your self-service options. By having these options available, many routine customer issues will be resolved before they even reach your team, and much faster to boot — saving resources. So, if you don’t have self-service options, get started. For example, do you practice social listening?

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Zendesk

JUNE 17, 2022

Your experience at the ice cream parlor shows why it’s not enough for businesses to just gather customer feedback—they must act on it, too. Companies that create a process for collecting, analyzing, and acting on customer feedback improve their chances of impressing buyers. What is customer feedback management?

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Customer feedback is the key to creating video content that resonates with your audience and achieves your marketing goals.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Comm100

MAY 10, 2018

You may recognize the way they hold up the line at checkout, the way they demand to speak to management, or the way a look of disbelief plants itself on their faces when they hear that what they are asking for simply cannot be done. These customers silently defect to a competitor and often leave companies wondering why. Source: Amazon.

Social Listening 82

Social Listening Social Media Customer Service Start-ups 82

Experience Investigators

AUGUST 3, 2021

Customer experience management can feel like a lot. Some CX leaders try to take on every part of the customer journey. They are designing customer feedback surveys and strategizing around the onboarding communications. They are reacting to the feedback and reporting on the results. Listen beyond what they tell you.

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

Aquire

OCTOBER 5, 2021

Digital customer service is the present and future for many companies — even traditional brick and mortar businesses have started servicing customers online. Customers use multiple channels (more and more as time passes) and go through complex digital buying journeys. How do you meet these evolving customer expectations?

Customer Service 105

Customer Service Omnichannel Social Media Social Listening 105

SurveySensum

SEPTEMBER 19, 2022

Here’s a 3-step process for data visualization of the voice of customer data. Channels to Capture Voice Of Customer. Customer interviews. Social media. What is Voice of Customer (VOC)? Voice of the Customer (VOC) is made up of two things — experiences and expectations. In-app surveys.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52