Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. This can leave your social strategy lagging and ineffective. You need actionable, data-driven insights. Get started with competitive benchmarking.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

OCTOBER 20, 2023

Once you download our customer service plan template below, you’ll already be familiar with the sections and ready to start creating. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

SEPTEMBER 14, 2020

Their biggest challenge is to keep up with the existing customer base. Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Use innovative technologies. For all the insightful feedback that you receive, review it.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59