article thumbnail

How to Improve Government-to-Citizen Engagement in 2022

Comm100

This doesn’t only give citizens the option to connect with government agencies on their channel of choice (whether email, live chat, social media, or even SMS), improving their experience and increasing engagement. Iowa’s chatbot dates back to late 2018, and capabilities continue to be added as new needs arise.

article thumbnail

The Best Call Center Team Names

Comm100

Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! Carrie Underwood” for Oklahoma, “Steve Carell” Acton, Massachusetts, “Ashton Kutcher” Cedar Rapids, Iowa, “Miley Cyrus,” Franklin, Tennessee, and. Free Omnichannel Customer Engagement.