leaders-set-the-tone-and-give-permission-to-be-real 
Customer Bliss
MAY 28, 2015
They give employees permission to drop the “corporate veneer.”. The Container Store, urges their people to act so flexible that they give a “Gumby” award, to WestJet’s self-effacing title of “Big Shot” for their executives, the people inside these companies take their work seriously but not themselves.
Customer Bliss
MAY 28, 2015
They give employees permission to drop the “corporate veneer.”. The Container Store, urges their people to act so flexible that they give a “Gumby” award, to WestJet’s self-effacing title of “Big Shot” for their executives, the people inside these companies take their work seriously but not themselves.
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Intercom, Inc.
APRIL 1, 2020
We are living through unprecedented and unsettling times – in just a few months, the COVID-19 pandemic has reshaped the world as we knew it. With most of the world suddenly engaging in social distancing, so many of the things we took for granted – hugging friends and family, gathering to eat, dancing in crowds – have been put on hold.
Intercom
DECEMBER 14, 2023
Our traditional end-of-year compilation is back, featuring highlights from a year of great conversations on the Inside Intercom podcast. If you haven’t noticed already, chances are you’re going to pick up a bit of a theme here – 2023 was the year AI changed everything. That transformative power is most evident in the customer service space.
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