Lumoa
FEBRUARY 9, 2023
The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Employee Net Promoter Score (eNPS) Employee Net Promoter Score (eNPS) is a customer experience strategy used to measure employee satisfaction and loyalty.
Lumoa
JANUARY 23, 2018
Most companies collect feedback in some specific format, such as Net Promoter Score. Some companies use other metrics , such as Customer Effort Score or Customer Satisfaction. Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback.
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Lumoa
MARCH 20, 2018
The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?
Lumoa
MARCH 20, 2018
The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?
Taylor Reach Group
SEPTEMBER 29, 2020
And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure. BUSINESS ANALYTICS.
Comm100
AUGUST 21, 2018
Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Net Promoter Score – How likely is your customer to recommend your company’s services and products? Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey.
Comm100
AUGUST 21, 2018
Customer Effort Score – How easy was it for your customer to solve their problem with your chatbot or live chat agent? Net Promoter Score – How likely is your customer to recommend your company’s services and products? Like the user satisfaction rate, this information can be obtained from a customer satisfaction survey.
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