makes-customers-unhappy-avoid-3-pitfalls 
Lumoa
JANUARY 3, 2023
Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!
Zendesk
FEBRUARY 13, 2024
Whether you had an off day and delivered a subpar customer experience (CX) , the product didn’t ship on time, or a billing error occurred, a sincere apology can be the olive branch that jump-starts customer loyalty. Each situation is unique, so it’s important to tailor your apology to the specific circumstances and customer needs.
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Customer Bliss
JANUARY 18, 2017
Better customer experiences equal happier customers. And happier customers are what carries business forward. Though keeping customers happy is important, it isn’t always an easy task. More often than not, customers are already upset before they contact your customer service team. Impersonalized service.
Help Scout
SEPTEMBER 30, 2018
In customer service, quality is more difficult to define and measure. For example, CSAT scores can be unreliable ; like social media reviews, they can turn into a customer service version of Yelp. Customers only reply or post when they are very pleased or very unhappy. Step 3: Create rubrics and determine benchmarks.
Comm100
SEPTEMBER 1, 2016
The ultimate double-edged sword of customer care. On the one hand, social media provides businesses with a premier location to engage with customers, address emerging problems, and discuss service improvements. Although social media gives businesses an incredible amount of agility for customer care, it’s hard to please everybody.
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