Sprinklr

AUGUST 12, 2021

The last few years have brought unprecedented digital disruption to the way traditional sales and marketing operates in all companies, large and small. The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints. But, it must be done the right way.

Social Media 111

Social Media Education Sales Compliance 111

Qualtrics

DECEMBER 20, 2018

I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. My own why is to always put experiences first (whether they are for family, colleagues or in my customer and product interactions).

Engineering 34

Engineering Business Administration Management Consulting Touchpoint 34

1 to 1

MAY 2, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Sales Effectiveness. Sales Effectiveness. Hard Knox Life: A Brand Manager Blog. Sales & Marketing Effectiveness. Todays customers are interacting with their chosen brands over multiple touchpoints.

Social Media 39

Social Media Touchpoint CRM Gaming 39

Qualtrics

DECEMBER 20, 2018

I get to work with engineering teams to build products focused on helping customers optimize their Digital CX, and their employee experience across the moments and touchpoints that matter. My own why is to always put experiences first (whether they are for family, colleagues or in my customer and product interactions).

Engineering 20

Engineering Business Administration Management Consulting Touchpoint 20

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Sales Effectiveness. Sales Effectiveness. Hard Knox Life: A Brand Manager Blog. Sales & Marketing Effectiveness. Sales Effectiveness. Back towww.1to1media.com. 1to1media.com. Marketing Research Articles.

Customer Experience 44

Customer Experience Social Media CRM Customer Loyalty 44

1 to 1

JUNE 13, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Sales Effectiveness. Sales Effectiveness. Hard Knox Life: A Brand Manager Blog. Sales & Marketing Effectiveness. Back towww.1to1media.com. 1to1media.com. Marketing Research Articles. CRM Best Practices.

Customer Satisfaction 40

Customer Satisfaction Social Media CRM Voice of the Customer 40

Lumoa

APRIL 24, 2018

Plus, NPS samples are insufficient i.e. of the total customer base how many responses would we need across a range of touchpoints to make NPS statistically valid? Mike Wittenstein Management Consultant and Managing Partner at Storyminers. "The bias inherent within NPS makes the scoring highly subjective.

NPS 135

NPS CX Net Promoter Score Close the Loop 135