Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Nate specializes in digital marketing as well as data curation and protection.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Zendesk

NOVEMBER 3, 2023

In just a few short decades, the internet went from existing in science fiction media to a common tool with over 5 billion users worldwide. Recent technological breakthroughs have introduced generative AI to the masses, putting it on a faster track to popularity than the World Wide Web.

AI 52

AI Machine Learning Artificial Intelligence ML 52

ProProfs

APRIL 5, 2022

It’s easy to see why marketers consider lead generation their top priority these days. Lead gen campaigns not only provide an amazingly effective way to boost sales but also help save on advertising costs. But, as you may already know, lead generation is also one of the biggest marketing challenges.

Social Media 52

Social Media CRM Start-ups Net Promoter Score 52