Fonolo

AUGUST 4, 2020

These are typically generational trends caused by new technology or information about a product. Things like sponsoring sporting events form associations in consumers’ minds; RedBull has cemented its place as an ‘Xtreme Sports’ brand very effectively over the last decade. Why is customer perception important?

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

ClearAction

JANUARY 6, 2021

This is success-limiting because Net Promoter Score® implies (probably inaccurately) that customers who are inclined to say good things about your company will offset customers who are inclined to complain about your company. 12) Stop over-relying on customer experience technologies.

Customer Experience 77

Customer Experience Net Promoter Score VOC Key Driver Analysis 77

Fonolo

JULY 5, 2023

These are typically generational trends caused by new technology or information about a product. And things like sponsoring sporting events form associations in consumers’ minds. Red Bull has used sports sponsorship to cement its place as an extreme sports brand very effectively over the last decade.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Customer Bliss

AUGUST 9, 2018

PTC is a B2B global software company that offers a technology platform and solutions to help companies design, manufacture, operate, and service things for a smart, connected world. A display of how everything is measured (Net promoter score). Define Customer Success and Speak the Same Language. How is it used?

Customer Experience 70

Customer Experience Net Promoter Score Sports Education 70

Lumoa

JUNE 14, 2023

When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Aquire

JANUARY 27, 2022

Some key KPIs to consider include: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer retention rate Conversion rate Average resolution time. But technology can also play an important role. Using technology is another. Remember that customer satisfaction is a team sport.

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

Qualtrics

APRIL 14, 2021

Johnson Controls supplies technology, services, and infrastructure required for buildings to operate at peak performance and efficiency. The company’s 100 brands support structures ranging from schools to sports arenas. Automated alerts helped them to follow up with unhappy customers and turn detractors into promoters.

B2B 26

B2B Close the Loop CX B2C 26

ProProfs

MAY 4, 2023

You can create your fun employee engagement quizzes on various subjects, such as: Pop culture topics, such as movies , music , sports , fashion , etc. Information about the company, clients, employees, or field of work General knowledge about holidays , history, slogans, technology, etc.

Net Promoter Score 52

Net Promoter Score Start-ups Sports Innovation 52