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Gain Ground Managing Hybrid Contact Centers

CSAT.AI

APRIL 14, 2021

Legislation passed in California limiting companies from classifying workers as independent contractors contrasts sharply with other states like New Jersey who fined Uber $649 million. Customer service agents could be subject to chaotic new state or national legislation. Is it worth risking your NPS and CSAT?

Contact Center 52
Contact Center CX NPS Customer Service 52
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7 Customer Success Mentors Share Ways to Improve “Customer Success as a Culture”

ClientSuccess

SEPTEMBER 24, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. To get more specific, we’ve actually created a shared strategy around NPS. Our head of engineering, product, finance, etc.

Engineering 40
Engineering NPS Start-ups Sales 40
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