TeamSupport

JANUARY 9, 2024

Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next. By the early 1970s, more call-routing systems were beginning to include ACD technology, ushering in the development of large-scale call centers. Ever wonder what customer service looked like 50 or 60 years ago?

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

Comm100

MAY 25, 2022

In the past few years, massive social changes have upset the business community. These changes have occurred across industries and have accelerated the adoption of new technologies. Further social upheavals amongst workers and customer expectations have also occurred. Challenges have emerged in the past two years.

Contact Center 52

Contact Center Customer Service Social Media Omnichannel 52

Aquire

JANUARY 6, 2022

Using video chat technology for customer service is becoming a popular practice. That’s because businesses have grasped the benefits of video chat technology — in large part thanks to increased working-from-home and the rise of digital purchasing. So, here’s everything you need to know about video chat technology in customer service.

Customer Service 98

Customer Service Social Media Technology Technology 98

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. He is a New York Times and Wall Street Journal bestselling author. Which customer service blog posts helped to shape the last decade for you? . Shep Hyken.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SurveySensum

JULY 14, 2020

A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations. He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Zendesk

MARCH 25, 2021

A call center representative is responsible for a number of different tasks: Providing omnichannel support: Your primary responsibility will be talking to customers on the phone, but you may have to use other tools as well. These might include email, live chat, CRM software , or social media. Some of the other places in the U.S.

Social Media 92

Social Media Contact Center Start-ups Omnichannel 92

SurveySensum

JULY 17, 2023

This store uses new-age technology to create a seamless shopping experience between the physical store and the customer’s Amazon account. In September 2002, according to the New York Times , Netflix sold around 190000 DVDs per day. This includes your website, mobile app, social media platforms, and physical stores.

Retail 52

Retail Customer Experience Sports Touchpoint 52