Confirmit

MARCH 13, 2018

A safe bet in most cases is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you have numbers to support your program – not just NPS or Customer Effort scores, but financial or operational results to share, Business Impact is the place for you!

VOE 40

VOE Voice of the Employee Text Analytics NPS 40

Confirmit

FEBRUARY 25, 2019

A safe bet in most case is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. Finally, of course, if you’re running a Voice of the Employee or Employee Engagement program, it’s the VoE category for you. Finally, use numbers.

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Qualtrics

SEPTEMBER 23, 2019

Foundational voice-of-the-customer (VoC) programs focus on “crawling”, and once you start to “walk” that executive/leader engagement is critical. Investing in customer experience (CX) means improving policies and procedures — and can help improve the employee experience. Its NPS went up double digits, too, as a result.

Net Promoter Score 20

Net Promoter Score CX VOE VOC 20

Callminer

JULY 15, 2019

The Voice of the Customer (VoC) and Voice of the Employee (VoE) captured with speech analytics offers a rich resource for CX insight across the customer journey. Why Your Contact Centers are a CX Goldmine.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28