Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

TeamSupport

JANUARY 9, 2024

Mid-2000s: Social Media Support & Help Desk Software At the start of the new millennium, social media platforms like Facebook began to emerge. Want to take advantage of our latest AI-powered features , like sentiment analysis and suggested responses? Talk to our sales team today.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

DECEMBER 1, 2021

Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . It enables you to gather feedback from a wide variety of channels such as social media, chatbots, and email. Best features . Contact AskNicely for detailed pricing .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SugarCRM

MARCH 28, 2024

For example, omnichannel communication is essential for organizations that want to boost CX and customer satisfaction levels by allowing customers to interact with businesses on their preferred communication channel, email, phone calls, or chatbots. Lead Management In manufacturing, sales journeys are incredibly intricate and complex.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26