Customer Service Life

MAY 11, 2022

Almost exactly a year ago, I published a column titled How to Optimize Zendesk to Deliver Both Effective and Efficient Customer Support. In the months following that post, my company upgraded our Zendesk subscription to a plan that included the use of their AnswerBot product. Understanding the Key Metrics for Self-Service.

Artificial Intelligence 100

Artificial Intelligence Scorecard Contact Center Customer Satisfaction 100

Zendesk

JANUARY 17, 2024

This timeline perfectly illustrates how we live in an era of increasingly expedited and impactful change—and that change is prevalent in everything from exploring the cosmos to how businesses interact with customers. Generative AI and automation Generative AI, evolved chatbots , and advanced automation are transforming customer interactions.

Customer Experience 52

Customer Experience Omnichannel AI E-commerce 52

Intercom, Inc.

AUGUST 25, 2021

It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value. It’s the journey ahead that excites us, but today, we reflect on the journey from there to here – the major moments and milestones that have defined us as a company and as a group of people. Our first pitch deck.

Start-ups 220

Start-ups Customer Expectations Sales Innovation 220