Totango

JANUARY 6, 2022

Because it works. Grab lunch with a coworker or friend if you can, or at least eat your sandwich in the break room or your kitchen if you work from home. Pump Up Your Playlist. Another great option is creating playlists of your favorite podcasts. Top 5 Stress Management Techniques for CS Professionals. Get Organized.

Start-ups 87

Start-ups 87

Zendesk

DECEMBER 8, 2020

As the months of remote work add up, it’s becoming increasingly difficult to partake in the virtual coffee dates and happy hours we relied on in the early days of the pandemic. Here are a few lessons that Shear and her team learned about how we can all foster deeper, more meaningful connections while working remotely.

Entertainment 98

Entertainment 98

Intercom, Inc.

APRIL 14, 2020

Your support team is likely experiencing an array of unprecedented stressors right now, like tackling high conversation volumes, resolving stressed-out customers’ issues, and abruptly transitioning to working remotely. These difficult conversations require not just mental, but also emotional work. There were no slides.

Customer Loyalty 223

Customer Loyalty Healthcare Customer Experience Sales 223

Intercom, Inc.

MARCH 26, 2020

You’ll hear loads of different hacks for optimizing your work-from-home setup – from how to maintain the proper work-life balance to how to build trust among your teammates. As a global company with five offices, we’ve learned a lot about working when teams are split between locations. C larify ambiguity. E xpress themselves.

Start-ups 171

Start-ups Education Sales 171

ProProfs

MARCH 30, 2022

Quizzes also work quite well on Zoom because they’re social and a great way of getting a group of people together engaged in an activity. Simply put, a Zoom quiz is just like any other quiz, but the only difference is that it is hosted over Zoom, and the meeting participants can answer the quiz question remotely. .

Gaming 52

Gaming Education Start-ups Outlook 52

Fonolo

MAY 3, 2023

Let’s choose that, and continue working through our example: 4 Ways to Reduce Abandoned Calls in a Call Center Now that we’ve discussed how to identify the causes and costs of high abandonment rates let’s take a look at how to improve things. Case studies suggest that 35% is a reasonable benchmark for the “Abandon Rate Reduction Factor.”

Contact Center 75

Contact Center Net Promoter Score Customer Satisfaction Start-ups 75

Intercom, Inc.

MARCH 10, 2020

Global customer support teams are used to working across different offices. But how do you shift from a regional team model to a fully remote one – one where team members work on their own? Lots of teams are now working remotely and we’re also considering this approach temporarily for our own operations.

Start-ups 220

Start-ups Customer Satisfaction Customer Feedback Customer Experience 220