Predictive Analytics Sales Technology Text Analytics 
Fonolo
NOVEMBER 11, 2022
You can check out all of our predictions for the upcoming year in our newest in-depth resource: Contact Center Trends 2023. C all center agents drive sales growth, create happy customers, and gather data that’s essential to innovation — and this is the year we think they’ll be recognized and rewarded for it. Let’s dig in! .
DMG Consulting
FEBRUARY 25, 2019
To be sure, speech analytics has leveraged core AI technologies—natural language processing (NLP), natural language understanding (NLU), neural networks—to varying degrees for years, so many speech analytics vendors are justifiably calling what they do a form of AI. The future of this process is analytics-enabled QM (AQM).
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Lumoa
APRIL 28, 2024
Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. times more likely to stick with a brand when their problems are solved quickly.
DMG Consulting
APRIL 15, 2020
Workforce priorities have shifted, as have other management trends, including the introduction of innovative smart technology, expanding global business and broader market opportunities. Predictive analytics is already helping companies make better hiring decisions and reduce agent churn.
DMG Consulting
APRIL 16, 2019
It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. We have progressed from interactive voice response (IVR) systems to intelligent virtual assistants (IVAs), from process optimization to process automation, and from technology as an enabler to technology as a partner.
DMG Consulting
AUGUST 9, 2018
Recent advancements in AI technology, along with consumer preferences for self-service options in digital channels, are driving interest in and adoption of IVAs. Our mission is to help our clients build world-class contact center and back-office environments by leveraging technology, process and people.
DMG Consulting
SEPTEMBER 26, 2018
DMG Consulting Releases 2018 – 2019 Speech Analytics Product and Market Report. AI-enabled solutions fueling interest and accelerating sales. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services.
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