Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey.”

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

NOVEMBER 21, 2023

Successful businesses using AI-powered tools Starbucks’ Predictive Analytics and machine learning tool called Deep Brew is one of the finest examples of the power of AI in customer feedback analysis and how it is transforming customer experience.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

DMG Consulting

APRIL 16, 2019

Speech and text analytics, also known collectively as interaction analytics, provide a firsthand, unfiltered view of what transpires between customers and an organization. Another emerging strategy for managing a personalized customer experience is the use of predictive analytics.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

SurveySensum

NOVEMBER 23, 2023

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52