Customer Bliss

OCTOBER 27, 2015

When I ask executives if they know the volume and value of their new customers and compare it monthly, weekly and annually to the volume and value of lost customers – it’s not top of mind. The numbers aren’t discussed and obsessed about. For example, we brought in 22,000 customers, but we lost 27,000 customers.

Start-ups 82

Start-ups Sales Customer Experience 82

Customer Bliss

FEBRUARY 12, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Today’s video is an excerpt from a keynote speech, The 5 Leadership Competencies of Beloved Companies , which I recently presented at Cult the Gathering. . They start with the life of the customer and not with the silos.

Sales 78

Sales CX Customer Acquisition Customer Retention 78

Customer Bliss

JUNE 6, 2018

As “customer experience” has become a hot topic and nearly every industry has embraced it as a priority for their business, it is important that it also become united across your organization. Develop your customer experience strategy. And that means building a one-company approach to business strategies.

Engineering 77

Engineering Business Growth Customer Experience Customer Feedback 77

Intercom, Inc.

JANUARY 18, 2023

To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback. Education is not exactly what we would call a tech-driven industry. Enter 2020. What has it been like to navigate this wave? In education, outcomes are everything.

Education 205

Education Start-ups Technology Technology 205