Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. For example, combining unstructured feedback with structured data from surveys can provide insight into the ‘why’ behind the customer/consumers’ survey responses.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

DMG Consulting

FEBRUARY 25, 2019

To be sure, speech analytics has leveraged core AI technologies—natural language processing (NLP), natural language understanding (NLU), neural networks—to varying degrees for years, so many speech analytics vendors are justifiably calling what they do a form of AI. But this is just the beginning. VoC Unfiltered. What’s Next.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

SurveySensum

OCTOBER 19, 2023

Users were actively complaining about it on social media. You invested in improving battery technology, upgraded the camera features, and committed to more frequent software updates. Closed-ended questions provide structured data, while open-ended questions yield qualitative insights.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Analyzing VoC data is just as critical as getting the data. Here are three things to help analyze your VoC data. It could cover products, services, prices, and brand perception.

VOC 94

VOC Unstructured Data Customer Feedback Net Promoter Score 94

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . With automated survey technologies, Qualtrics comes with 100+ customizable questions. Semantria is a cloud-based tool to recognize natural languages from words. Best Features.

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Social Media You might be wondering why social media is on the list.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

JANUARY 23, 2018

Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc. Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121