C3Centricity

MAY 2, 2023

The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However, like any strategy, a customer-first approach has pros and cons. This can lead to increased customer loyalty and positive word-of-mouth advertising.

Customer Satisfaction 90

Customer Satisfaction Customer Loyalty Sales Customer Service 90

Customer Think

MAY 8, 2023

The business world has significantly shifted in recent years, and I, for one, am excited to see so many companies adopting a customer-first strategy. However, like any strategy, a customer-first approach has pros and cons. Feel free […]

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Zendesk

JANUARY 25, 2022

Companies tell their sales reps to follow up with or reach out to prospects and customers all the time, but random interactions are not always positive ones. By organizing specific customer interactions and creating a plan of attack, you can increase communication between buyers and sellers without overwhelming them.

Sales 52

Sales CRM Start-ups Technology 52

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. We like and trust those who do what they say and say what they do with consistency. The exact same is true in business. Or am I forthright and more direct?

B2B 209

B2B Innovation Start-ups Technology 209

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Social Media 42

Social Media CRM Omnichannel Invoicing 42