Execs In The Know

MARCH 24, 2023

Every shopper wrestles with two seemingly competing ideals. This technology upgrades the agent experience by freeing up their time to develop deeper customer connections, while shoppers are able to solve most issues on their own or reach a human as needed. On one hand, they want to reach a solution as quickly as possible.

Customer Experience 52

Customer Experience AI Technology Technology 52

Aquire

DECEMBER 16, 2021

So, let’s dive in and take a look at exactly what customer loyalty is, and how you can nurture it in your business. Customer loyalty is all about the level of devotion customers have for a brand’s products or services and how strongly they favor that brand over its competition. How do you gain loyal customers?

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. A quiz marketing funnel aims to guide potential customers through a series of steps that ultimately lead to a purchase. Source: ProProfs It is a path prospective clients follow to become customers eventually.

Social Media 52

Social Media Sales Start-ups E-commerce 52

Intercom, Inc.

DECEMBER 18, 2018

But as I’ve learned over the years managing marketing campaigns here at Intercom, there’s more to email marketing than simply clicking “Send.” ” If you’re just getting started with email marketing for your business, here’s how you can make sure the email campaigns you send are successful every time.

Start-ups 150

Start-ups Non-Profits Social Media Sales 150

Aquire

OCTOBER 13, 2021

To help you plan your strategy more effectively, we put together a list of the latest customer service trends that will play an important role in the coming year. Mobile also won’t remain a trend solely for purchasing. Things that annoy online shoppers. Read more. AI-based chatbots become more popular.

Customer Service 90

Customer Service Social Media Omnichannel Artificial Intelligence 90

Intercom

DECEMBER 17, 2018

If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes. How live chat fits with evolving customer service needs.

E-commerce 108

E-commerce Touchpoint Start-ups AI 108

Comm100

FEBRUARY 10, 2022

Personalizing customer service is key for brands to interact with their target audience and set themselves apart from the crowd, especially when 90% of online shoppers are more likely to do business with brands that offer personalized experiences. Why does personalized customer service matter?

Customer Service 52

Customer Service Social Media Omnichannel Customer Acquisition 52