2020 Compliance Customer Expectations Innovation 
DMG Consulting
MARCH 8, 2019
Innovation Enhances the Cloud-Based Contact Center Infrastructure Market. DMG expects the market to grow at a minimum of 22.5% in 2018, 23% in 2019 and 2020, and 21% in 2021 and 2022. CBCCI vendors have begun to differentiate themselves with their innovative routing capabilities that can optimize the outcome of each interaction.
CommBox
AUGUST 4, 2021
Financial service consumers might entrust a bank with their entire fortune, and therefore have much higher expectations as customers. Those Customers expect every financial organization to be digital, accessible, and easy to use anytime and anywhere. . billion in 2020. © Andrey Popov | Dreamstime.com.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CommBox
JULY 27, 2021
2020 marked a major change for the telecommunication industry. The American region is forecast to increase the most in telecom services end-user spending between 2020 and 2024. Telecom Industry – Customer Communication Challenges . As a result, new challenges rose in the areas of customer communication.
CommBox
JULY 27, 2021
2020 marked a major change for the telecom industry. The American region is forecast to increase the most in telecom services end-user spending between 2020 and 2024. Telecom Industry – Customer Communication Challenges . Growing demand for digital customer service. trillion U.S. billion in the same year.
CommBox
AUGUST 9, 2021
Online shopping is growing exponentially – retail e-commerce sales worldwide skyrocketed from $1,336 trillion in 2014 to $4,280 in 2020 and are estimated to reach $6,388 trillion in 2024. . trillion in 2020 and is estimated to climb a further 16.8% Customers expect retailers and brands to deliver service digitally, as mentioned.
CommBox
AUGUST 10, 2021
According to ACSI 2020 report, citizen satisfaction with American federal government services plunges to a five-year low in the United States. . The private sector, on the other hand, demonstrates how innovation can enhance customer service and satisfaction. Multi-channel Customer Experience. © Photomall | Dreamstime.com.
CommBox
AUGUST 8, 2021
billion in the first half of 2021, more than all the investment in 2020 ($14.6 Still, most people (71%, according to McKinsey) also expect the service to be through multiple communication channels they usually use like WhatsApp, Facebook Messenger, Instagram, Chat, e-mail, and more. . GDPR security compliance. billion). .
Expert insights. Personalized for you.
72 
Let's personalize your content