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How to Increase Trust in Government with Digital Communication

Comm100

Similarly, in Canada, the Edelman Trust Barometer reported a drop in public trust in government, falling from 53% in 2020 to 49% in 2021. The rapid spread of misinformation through social media and other digital platforms has further eroded trust in government, making it difficult for citizens to discern truth from falsehood.

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Banking Needs Humans & Machines to Deliver Better Experiences

Uniphore

Between 2020 and 2021, financial technology adoption grew from 58% to 88% of U.S. More people now use technology to manage their finances than use video streaming services (78%) or social media (72%). And shift we did. Today digital banking is the norm rather than the exception and there’s no going back.

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Best Chatbots – Top AI Chatbot Technology in 2021

Comm100

Best Chatbots in 2021: Chatbot providers that stand out from the crowd. Ready to explore the best chatbots of 2021? Bold360 lets you serve customers with an AI bot across live chat and social media from one spot. However, it can also answer questions on social media and in app.

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Incredibly Useful Call Center Technology Trends for Businesses

MattsenKumar

In 2021, call centers stand at a unique juncture; from here, it is either all gloomy or all jovial. The first outbound call in 1957 was entirely made to sell products; in 2021, over a million outbound calls are made daily. Use Artificial Intelligence to Improve CES. Call Center Technology Trends.

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Best Chatbots – Top AI Chatbot Technology in 2020

Comm100

Bold360 lets you serve customers with an AI bot across live chat and social media from one spot. Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe.

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Patient Experience: Overcoming Communication Challenges in Healthcare Through Omnichannel Solutions

CommBox

billion in the first half of 2021, more than all the investment in 2020 ($14.6 According to McKinsey , consumer adoption of telehealth increased from 11% in 2019 to about 40% in 2021 due to the Covid-19 Pandemic. Manage big data with artificial intelligence © Nils Ackermann | Dreamstime.com. GDPR security compliance.

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Patient Experience: Overcoming Communication Challenges in Healthcare Through Omnichannel Solutions

CommBox

billion in the first half of 2021, more than all the investment in 2020 ($14.6 According to McKinsey , consumer adoption of telehealth increased from 11% in 2019 to about 40% in 2021 due to the Covid-19 Pandemic. Manage big data with artificial intelligence © Nils Ackermann | Dreamstime.com. GDPR security compliance.