SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. What is NPS in banking and other financial institutions When should you launch your NPS surveys in banks? How to use NPS in banking and financial services?

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

APRIL 28, 2024

You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

FEBRUARY 24, 2022

10 Best Customer Feedback Tools leading in 2022. Top 10 customer feedback tools in 2022. A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. . Top 10 customer feedback tools in 2022.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

FEBRUARY 11, 2022

10 Best Medallia Competitors and Alternatives in 2022. Here are the 10 Best Medallia Competitors and Alternatives in 2022 that you can switch to. After some fine research, we have sorted out the 10 best alternatives and competitors of Medallia that you can opt for in 2022. . Text Analytics. Introduction.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

JULY 15, 2022

Not for NPS, CES, and CSAT surveys – only for marketing surveys and forms. Top 10 Typeform alternatives in 2022. #1 It can help you create beautiful NPS, CES, CSAT, and all kinds of surveys at all the touchpoints across the customer journey. It offers extensive integration support and provides real-time analytics. .

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

PeopleMetrics

JANUARY 24, 2022

Over the past few years, I have noticed 3 key trends that have shaped the work we do going forward: Massive investments in Artificial Intelligence (AI) – from text analytics to automated service recovery, the CX industry has embraced AI. Wishing everyone the very best in 2022! Fire away those ad hoc surveys!

CX 90

CX B2B Artificial Intelligence Text Analytics 90

SurveySensum

MAY 24, 2024

NPS or CES or CSAT? Along with the basic necessities like cross-tab analysis, WhatsApp surveys, an analytical dashboard, and more, SurveySensum advanced features like AI-powered text analysis software , a real-time ticketing system (for closed loop), ease of DIY, better visualization, and more. Where to start?

CX 52

CX Actionable Insights Start-ups Text Analytics 52