Uniphore

JANUARY 25, 2022

Ah, 2022, a new year. After nearly two years of uncertainty and a rough start with Omicron in full swing, the collective attitude toward 2022 might best be described as “cautiously optimistic.” However, in artificial intelligence (AI), the feeling is anything but cautious. Here are some of my predictions for 2022….

AI 130

AI Artificial Intelligence Healthcare Legal 130

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Ameyo Callversations

NOVEMBER 16, 2021

Innovative technologies like ML, Intelligent Automation, and Contact Center AI are helping businesses thrive and succeed in a post-pandemic world. According to Gartner , By 2022, The value of AI-derived business will create $2.9 – Salesforce.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

Execs In The Know

OCTOBER 11, 2022

Amazing CX Looks Like…? Taken together, these factors are breaking a brand’s CX journeys in the critical early stages for one simple reason: They are inhibiting and/or fully preventing the fluid and intuitive self-service experience customers crave. What did you do to learn more about it? This Is Fixable—and Fast.

CX 52

CX Artificial Intelligence ML Machine Learning 52

DMG Consulting

NOVEMBER 1, 2022

Today’s artificial intelligence (AI)-enabled KM solutions take it a step further by proactively delivering context-aware knowledge articles to agents so they can provide accurate, consistent, and efficient responses to customers. The more innovative KM solutions now apply ML to identify redundant, outdated, and missing content.

ML 48

ML Artificial Intelligence Outlook Contact Center 48

Ameyo Callversations

AUGUST 24, 2022

With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Gartner ) Chatbots are expected to trim annual business costs by more than $8 billion by 2022. These efforts are based on a combination of AI, NLP and Machine Learning (ML). Contact us here.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Zendesk

OCTOBER 17, 2023

ChatGPT is an impressive conversational AI (artificial intelligence) chatbot by OpenAI that launched in 2022. See additional information about this technology in these in-depth guides: Deep learning and machine learning Conversational AI ChatGPT overview Release date: November 30, 2022 Developer: OpenAI Engines: GPT-3.5

Customer Service 52

Customer Service Artificial Intelligence AI Machine Learning 52